Q. I’m withdrawing at least five business days prior to the start of the class. What happens?
A. You will receive a credit to your Town of Newmarket account. If you wish to receive a refund, you may submit a request.*
Q. I need to withdraw due to a medical reason?
A. You may withdraw at any time with medical documentation provided. All credits to account/refunds will be prorated.
Q. I need to withdraw less than five business days prior to the start of the class, or after the class has begun. What should I do?
A. Please submit a withdrawal and/or refund request to Customer Service Kiosk or to
firstname.lastname@example.org. All approvals will be up
to the discretion of the Town of Newmarket. Issued credits to account/refunds will
Q. Will a refund request be considered after a program has ended?
A. Unfortunately requests submitted after the program has ended will not be considered.
Q. My program has been cancelled. Will I receive a refund?
A. Yes. You will receive a full credit, refund or may transfer to another available class.
Q. My cheque has insufficient funds. What happens?
A. You will be charged a non-sufficient funds fee of $50. The repayment must be made in cash, debit or certified cheque prior to attending the next class.
Q. The program has started. Am I too late to register?
A. You can register for a program up until the second class. Late registrations will not be prorated. Please contact our Customer Service department for availability.
*Refund/withdrawal requests may be made online at newmarket.ca, in-person at a Customer Service Kiosk, or by phone, 905-895-5193.