3. Levels of Service


Municipal Office

395 Mulock Drive P.O. Box 328 Station Main, Newmarket, Ontario
L3Y 4X7

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Levels of Service (LOS) is a significant component of asset management planning.  Physical assets are one portion of what is required to deliver the various levels of service.  The Town aims to ensure our assets perform meeting service level expectations at an affordable, sustainable cost within an appropriate risk tolerance.

Balance between Level of Service, Cost and Risk


The Levels of Service project identified the following service delivery areas:

  • By-Law & Licencing 
  • Customer Service
  • Information Technology
  • Community & Cultural Services
  • Recreation
  • Parks
  • Forestry 
  • Facility Management Services
  • Planning & Development Services 
  • Roads, Bridges, and Sidewalks
  • Parking
  • Stormwater
  • Water
  • Wastewater
  • Waste Management
  • Fleet Management 

Service delivery indicators at the customer and technical level by service area will be developed to improve decision-making, resident experiences, and transparency in local government.

See here for Newmarket's Levels of Service Document.pdf