Customer Services


Municipal Office

395 Mulock Drive P.O. Box 328 Station Main, Newmarket, Ontario
L3Y 4X7

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COVID-19 Update 

During the COVID-19 pandemic, there may be program disruptions, changes and facility closures. We continue to offer alternative ways to serve the community. Learn about Newmarket's approach to reopening and for current information and resources. For any inquiries, please email


The Town of Newmarket's Customer Services department is an award winning centralized servicing department that provides a variety of front line services to customers through various channels including: telephone, email, self-serve options (kiosks and online), in-person and by mail.

Resident concerns are handled by a team of customer service associates who either provide the information to the customer or create a service request that is directed to the appropriate department for handling.

In addition to the Newmarket Customer Services department at Municipal Offices, they also offer services at the Magna Centre, Ray Twinney Recreation Complex, and Newmarket Seniors Meeting Place Kiosks.

After hours callers are provided the option of leaving a "non-urgent" message in the Customer Services voicemail box, which is handled the next business day or, our after-hours line for non-emergency municipal matters that require immediate attention.

Telephone: 905-895-5193
Fax: 905-953-5135

395 Mulock Drive - Customer Service Hours of Operation:

Monday - Friday
Call Centre - 8:00 a.m. to 5:00 p.m.
Counters - 8:30 a.m. to 4:30 p.m. 

Manager, Corporate Customer Services
Bonnie Munslow | Email: | 905-895-5193. 

Supervisor, Customer Service Centre
Hannah Grant | Email: | 905-895-5193. 

Supervisor, Customer Service - Kiosks
Jamie Boyle Email: | 905-895-5193.