For current programs, drop-in sessions and how to register please click the tiles below:
Can no longer participate in a registered program? Withdrawals can be completed online at newmarket.perfectmind.com or through
our online form.
Please note: Withdrawals for Aquatic Leadership courses cannot be completed online. An online form must be completed.
| 7 or more days prior to the start of the program | Full refund |
6 or less days prior to the start of the program
| No refund, unless medical documentation is provided |
After program has ended
| No refund
|
If you need to withdraw less than 7 days prior to the start date due to a medical reason, please fill out the
online form.
How to Withdraw Online:
- Visit
newmarket.perfectmind.com and log in with your email address and password.
- Click on the client you are looking to withdraw and scroll down to
Schedules.
- Click to
Switch to List View then find the program you are looking to withdraw from. Click on
Actions then
Withdraw.
Q: Am I able to withdraw due to a medical reason?
A: You may withdraw at any time with medical documentation. All credits/refunds will be prorated.
Q: I need to withdraw less than 7 days prior to the start of the class, or after the class has begun due to an extenuating circumstance. What should I do?
A: Please submit a withdrawal and refund request via
our online form. All approvals will be up to the discretion of the Town of Newmarket.
Q: Will a refund request be considered after a program has ended?
A: Unfortunately requests submitted after the program has ended will not be considered.
Q: Will a refund be issued if I miss a class?
A: In the event that you are unable to attend one or more classes, a make-up class, refund or credit will not be offered unless medical documentation is provided.
Q: My program was cancelled, will I receive a refund?
A: Yes, you will receive a full credit, refund or may be transferred to another available class.
Q: My cheque has insufficient funds. What happens?
A: You will be charged a non-sufficient funds fee of $50. The repayment must be made in cash, debit or certified cheque prior to attending the next class.
Q: The program has started. Am I too late to register?
A: Some programs allow for late registration. Please contact our Customer Service team for availability at 905-953-5303 or
info@newmarket.ca
We are currently experiencing a high demand for pre-registered drop-in programs including Pickleball, Aqua Fitness, Badminton and Group Fitness.
As of September 9, 2024 failure to attend a pre-registered drop in will result in a $10 no show fee added to your account.
All pre-registered drop-in programs (Aqua Fit, Group Fit, Badminton & Pickleball) will no longer have a waitlist option.
Aqua Fitness & Group Fitness
| Pre-registered spot will be held until the start of the drop-in
|
Pickleball & Badminton
| Pre-registered spot will be held until 10 minutes after the start of the drop-in
|
How to Withdraw
Can you no longer attend a pre-registered drop in program you have registered for? No problem! Withdrawals for any pre-registered drop in program can occur up to the start of your program.
Withdrawals can be completed online through your Xplor Account or by calling our Customer Service Kiosk at 905-953-5303. Learn how to manage your Xplor Account Here. Failure to attend a pre-registered drop in without withdrawing ahead of time will result in a $10 no-show fee added to your account.
E-newsletter Sign upWe welcome our community's feedback and input and would love to hear from you on what programs / activities you would like to see offered by the Town. Email us at recreation@newmarket.ca with your suggestions.
Stay up-to-date on the latest Town updates by following @TownofNewmarket on Twitter, Facebook and Instagram
Questions? Should you have any questions, please contact
Customer Service by phone at 905-953-5303 or e-mail at info@newmarket.ca.
